Shipping & Returns
Shipping
The orders get shipped after a positive payment. We don´t ship at Weekends and holidays.
- In Austria 3-4 working days
- 3-8 working days in the EU
- USA 4 working days
- Worldwide in 15 working days
Above 100€ the shipping is free in Germany and Austria!
In Germany and Austria we ship with DPD
Worldwide we ship with FedEx.
Customs Costs:
All orders will be dispatched from Austria. Due to this fact there are no customs duties or import taxes within Europe. Outside of Europe, these may arise.
For example in Switzerland customs duties are usually only applied from a value of approx. 150 €. However it is necessary to keep in mind, that an import turnover tax still has to be paid.
The customs duties are 100% paid to the customs of the respective receiving country & have to be paid by you.
Tracking
When your order ships, you will receive a shipping confirmation email with a link to track your package.
Returns
If you are not completely satisfied with your SOP order, for any reason, we will offer you a full refund within 14 days of purchase. Select the item you want to return and add the reason for returning to your returning slip. This returning slip will provide us with all the details we need to expedite your return. Please include the return detail slip for the order you are returning.
Please send your return to: Fechter Merch GmbH, Retourenabteilung, In der Wegscheid 5, 2100 Korneuburg, Austria
Drop your return shipment at any post office!
Packages that are not carriage free will not be accepted!
We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. A credit will appear on your next statement, depending on the issuing bank and billing cycle.
We do not refund shipping charges.
If your order was purchased with a voucher, your refund will be issued to a new voucher, sent to the shipping address on your order.